The best way to help protect yourself from being caught out by a scam is knowing the warning signs and thinking before you act. We recommend that you terminate these calls immediately, or if directed to call your bank, always contact ANZ via a phone number or other contact details published on our website Whilst our fraud team may call customers from time to time to verify suspicious transactions like these, we will never ask you for sensitive banking details (like passwords, PINs, One-Time-Passwords etc) or to transfer money or download software or email you a link to login directly from an email or SMS. Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call.They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP).They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate.The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account. You receive a cold call from an individual claiming to be from the bank’s fraud prevention team.Retail, Business and Corporate banking customers may receive these texts/calls, see examples. We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ. March 2023: SMS Text & Phone call Scam – Bank impersonation For more information on how to protect yourself online, please visit the ANZ Security Centre. If you’ve received and responded to a message that you now believe is a scam, and have shared your banking details, account credentials, or you’re concerned your personal details have been compromised, contact ANZ immediately. If you receive one of these messages, do NOT click on the link, delete the message immediately. Remember, ANZ will never email, call or text message you, asking for personal information like your password, PIN, one-time password (OTP) for payments, RSA token, ANZ Shield or ask you to transfer funds into another account. Customers are also being asked to provide images of identification documents. In this instance, customers are being asked to reveal their Customer Registration Number (CRN), internet banking password, email, password, and mother’s maiden name. If clicked, the link will take you to a site that looks legitimate but has been designed to steal your personal information. The link in the text is similar to the correct ANZ website address ( instead of the correct link anz.com). The text message states that the customer’s debit card needs additional verification, and a link is provided to reactivate the card. For more information on how to protect yourself online, please visit the ANZ Security Centre.ĪNZ is aware of a new scam text message which appears to come from ANZ. If you've received and responded to a message that you now believe is a scam, have shared your banking details, or you're concerned your personal details have been compromised, contact ANZ immediately.
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